Frequently Asked Questions

Zootly is an on-demand moving services app that lets you locate a moving truck or van near you, book it, and get your stuff from point A to point B with minimal fuss. With Zootly, you get a licensed, insured and experienced moving partner to help get your job done.

Zootly is a metered hourly service that charges a flat fee for the first hour and then a ‘by the minute’ rate after that – there is no rounding up to the next hour or half-hour. The best part? You only pay for the time used.

Cancellation fees will apply to on-demand orders which are cancelled more than 5 minutes after the order has been accepted by a Zootly driver, and to scheduled orders which are cancelled within 24 hours of the scheduled start time.

Zootly tries our best to prevent damage. Our customers are protected by the federal default released rate valuation coverage of $0.60/lb per item ($0.30/lb per item in NY State). Our liability only extends to items damaged while under our care, control, and custody.

A Certificate of Insurance may be required from your property management company. The building management wants this document to ensure the moving company is insured if any property damage occurs as part of your move. Unlike traditional movers, Zootly does not charge for this service.

Zootly is expanding; to find out where check back soon! We’re currently within a 100 mile radius of NYC, and also serving parts of the GTA.

Traditional moving services require a three to four hour minimum reserved days, weeks, and even months in advance. By contrast, Zootly is able to deploy vehicles and movers on short notice, and customers are able to track movers and trucks from their phones to get instant updates. Our partners are licensed and insured, providing customers with peace of mind when moving home or business. Even better – each Zootly booking comes with a minimum of two people to do the heavy lifting for you.

Our partner companies are licensed and insured, and our trucks come with a minimum of two trained movers (vans have one or two movers). Other companies may be unlicensed, or require you to go through a multiple-step process that allows transportation companies to bid on your move. Zootly is the only app available to let you book a truck near you and get experienced help with a minimal amount of effort.

Based on availability and traffic, you could have a truck within three hours of making your Zootly booking. Our On-Demand van orders often arrive within 30 minutes.

Zootly moving trucks come with a minimum of two people to help you move your stuff. If you’d like to book additional help, you can! Be sure to order the right size vehicle and crew for your move.

Almost anything you want, except pets and people! We’re happy to assist with residential and commercial moves.

Customer Service

We know you don’t like it when things go wrong – neither do we.  When things don’t go as planned, either with our apps or with your move, you have an understanding and knowledgeable team to turn to. Just give us a call.


Let’s Start Moving!